This page provides a real-time overview of Intersolve system status, details on upcoming scheduled maintenance, and a record of past incidents.

All Systems Operational

Card service providers Operational
Connect Operational
Customer Support Services Operational
Domain and application health Operational
Financials Operational
Monthly & weekly invoice processing Operational
Reporting Operational
Periodic reports (daily, weekly & monthly) Operational
Business Insights dashboards Operational
Trade Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Launch of Scan'r 1.5 Aug 10, 2026 00:15-04:15 CEST

We are replacing the current version of Scan’r with Scan’r 1.5.

Scan’r 1.5 will have a new look that aligns with the updated Intersolve brand identity. In addition, we have further improved the user experience, making the app work even better.

You can find more information here: https://intersolve.eu/products/scanr-1-5

Posted on May 19, 2026 - 14:27 CEST
Jul 21, 2026

No incidents reported today.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

No incidents reported.

Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026
Resolved - This incident has been resolved.
Jul 13, 11:31 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 13, 11:22 CEST
Identified - The issue has been identified and a fix is being implemented.
Jul 13, 11:13 CEST
Investigating - We are currently experiencing an issue with the ScanApp that is preventing users from logging in.
Our team is actively investigating the problem and working to restore access as quickly as possible.

Jul 13, 11:03 CEST
Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026
Completed - The scheduled maintenance has been completed.
Jul 8, 01:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 23:00 CEST
Scheduled - On July 7, 2026, we will be upgrading our production SFTP environment.

This upgrade improves the environment's stability, security, and support. The upgrade has already been successfully performed and validated in our acceptance environment.

When will the work take place?
The work will be carried out during the regular maintenance window from 23:00 to 07:00. During this period, the SFTP service may experience temporary, limited availability.

What does this mean for you?
As part of the upgrade, the SFTP server's host key will change.

Consequently, upon your first connection after the upgrade, your SFTP client may display a notification stating that the server identity has changed or that a new host key is available. To continue connecting, you simply need to accept this new host key once. This is similar to the procedure you followed when first connecting to the current environment.

Do you use an SFTP integration? Please share this information with the integration administrator in a timely manner so that any notifications following the upgrade can be addressed immediately.

Jun 26, 12:53 CEST
Jul 7, 2026