All Systems Operational

Card service providers Operational
Connect Operational
Customer Support Services Operational
Domain and application health Operational
Financials Operational
Monthly & weekly invoice processing Operational
Reporting Operational
Periodic reports (daily, weekly & monthly) Operational
Business Insights dashboards Operational
Trade Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 6, 2026

No incidents reported today.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

External product - Service disruption
Resolved - This incident has been resolved.
Sep 2, 14:49 CEST
Monitoring - Issue with the Tillo Euro products seem to be solved.
We are monitoring the situation
Sep 2, 14:38 CEST
Identified - There is currently an issue with all Tillo Euro products.
This may cause transaction issues when processing these products.
We are in contact with Tillo and are investigating the issue
Sep 2, 14:26 CEST
Upgrade sFTP service
Completed - The scheduled maintenance has been completed.
Sep 2, 01:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 23:00 CEST
Scheduled - On September 1, 2026, we will be upgrading our production SFTP environment.
This upgrade improves the environment's stability, security, and support. The upgrade has already been successfully performed and validated in our acceptance environment.

When will the work take place?
The work will be carried out during the regular maintenance window from 23:00 to 07:00. During this period, the SFTP service may experience temporary, limited availability.

What does this mean for you?
As part of the upgrade, the SFTP server's host key will change.

Consequently, upon your first connection after the upgrade, your SFTP client may display a notification stating that the server identity has changed or that a new host key is available. To continue connecting, you simply need to accept this new host key once. This is similar to the procedure you followed when first connecting to the current environment.
This key can be downloaded from Download the new SFTP host key. (Access password is: ISV-Acces-Key)

Do you use an SFTP integration? Please share this information with the integration administrator in a timely manner so that any notifications following the upgrade can be addressed immediately.
Aug 13, 14:01 CEST

Sep 1, 2026

Aug 31, 2026

Launch of Scan'r 1.5
Completed - The Scan'r app is now available for Android devices.
Aug 31, 23:45 CEST
Verifying - Verification is currently underway for the maintenance items.
Aug 31, 23:43 CEST
Scheduled - We are replacing the current version of Scan’r with Scan’r 1.5.

Scan’r 1.5 will have a new look that aligns with the updated Intersolve brand identity. In addition, we have further improved the user experience, making the app work even better.

You can find more information here: https://intersolve.eu/products/scanr-1-5
May 19, 14:27 CEST
FashionCheque scheduled maintenance
Completed - The scheduled maintenance has been completed.
Aug 31, 02:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 22:00 CEST
Scheduled - Fashioncheque will carry out scheduled maintenance on Sunday 30 to Monday 31 August 2026, within the window 22:00 to 02:00 CEST (UTC+2).

Within this window, FashionCheque expect an actual downtime of up to 2 hours.
Aug 21, 10:41 CEST

Aug 30, 2026

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

Hotfix Deployment for Expiration Date Format
Completed - The scheduled maintenance has been completed.
Aug 27, 01:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 23:00 CEST
Scheduled - A hotfix will be deployed this evening between 23:00 and 01:00 (CEST) to correct an issue with the communication of the expiration date format. The issue was introduced in the release deployed on 19 August, causing expiration dates to be displayed and communicated in an incorrect format. The underlying expiration date data remains correct. As part of this maintenance, the formatting will be corrected and all affected expiration dates communicated since the 19 August release will be restored to the proper format.
During this maintenance window, the interfaces and APIs will have limited availability. We therefore recommend that you do not use them during this period. We trust that this information is sufficient and thank you for your understanding.
Aug 26, 11:27 CEST

Aug 26, 2026

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

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